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Associate Director of HR Content & Channels - HRSD

JOB DESCRIPTION

Job Description

About Organon

Organon is a global healthcare company with a mission to improve the health and well-being of women worldwide. Our Enterprise Services & Solutions (ESS) center in Lisbon provides Finance, Business Technology, and HR services to markets worldwide, supporting Organon’s commitment to operational excellence.

Role Overview

We are seeking an Associate Director of HR Content & Channels to lead our HR Services knowledge strategy and self-service experience. This role will oversee Tier 0 HR support, ensuring that employees and managers can easily access accurate, up-to-date HR information through self-service tools. Additionally, the role will serve as the ServiceNow functional owner for HR Services, optimizing the platform’s capabilities to enhance user experience and service delivery.

Key Responsibilities

HR Knowledge Management & Content Strategy

Own the content structure, governance, and strategy for HR services knowledge at Organon, ensuring consistency, accuracy, and usability.

Develop and manage a Tier 0 support strategy, optimizing self-service knowledge for employees and managers.

Establish best practices for content creation, organization, and maintenance, ensuring information is easy to find and understand.

Collaborate with HR subject matter experts to keep knowledge articles up to date, compliant, and aligned with HR policies.

ServiceNow Functional Ownership for HR Services

Act as the primary functional owner of ServiceNow within HR Services, ensuring it meets business needs and enhances employee experience.

Define and optimize HR case management and knowledge management within ServiceNow to streamline HR service delivery.

Work closely with IT, HR operations, and global stakeholders to implement enhancements, troubleshoot issues, and drive continuous improvements.

Leverage analytics to track and improve HR self-service adoption, response times, and user satisfaction.

HR Service Delivery & Process Optimization

Partner with HR Service Centers and business leaders to align HR services content with global and local policies.

Identify opportunities for automation, AI-driven solutions, and chatbot integration to improve HR self-service capabilities.

Ensure HR support content and self-service tools are localized, culturally relevant, and accessible to employees across different regions.

Qualifications & Experience

Bachelor’s or Master’s degree in Human Resources, Business Administration, Information Systems, or a related field.

8+ years of experience in HR knowledge management, HR technology, or HR service delivery, preferably in a global organization.

Strong expertise in ServiceNow, HRSD and experience managing HR content within a knowledge management framework.

Proven ability to design and implement Tier 0 HR support strategies, focusing on user experience and self-service adoption.

Experience in process optimization, digital transformation, and automation within HR operations.

Strong collaboration, stakeholder management, and change management skills to drive adoption and continuous improvement.

Excellent analytical and problem-solving skills, with a data-driven approach to HR service enhancements.

Fluent in English (additional languages are a plus).

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.  Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. 

Search Firm Representatives Please Read Carefully 
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

1

Requisition ID:R533040

No locations found

You are reminded to protect yourself against recruiting fraud from individuals, organizations or other entities claiming to represent Organon. All official Organon recruitment emails will come from accounts formatted as name@organon.com or organon@workday.com, and Organon will never conduct interviews by chat or email, or make job offers through social media or online forums. All candidates for roles at Organon will first meet with a recruiter and interview team, via Teams or in person. Organon will never ask you to make financial transactions on its behalf or ask you to receive or ship packages or goods.

About Organon

Organon is a Women’s Health Company that believes in a better and healthier every day for every woman! We are a passionate, global community of thousands dedicated to redefining the future of women’s health. Our mission is to deliver impactful medicines and solutions for a healthier every day. But what really makes it work at Organon is our people.


We’re looking for real, passionate team players, curious innovators, forward thinkers, empowered by the idea of shaping their career, and ready to bring their fire to embrace change and the opportunities it brings for progress.

At Organon, you’ll get to enjoy the best of both worlds: the open, agile, collaborative culture of a start-up, and operating at the scale of a Fortune 500 company with an international footprint that serves people in more than 140 markets.   

It’s going to be an exciting future — come be a part of it! 
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Reasonable accommodations & the online application 
Organon is committed to creating an inclusive and accessible interview process for all candidates. If you require accommodation due to a disability or any other reason, please inform us in advance through the Talent Acquisition Business Partner (TABP) or by sending an email to gtacareers@organon.com. We will work with you to meet your needs and ensure a fair and equitable interview experience.

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